Help Center
fb1111 Frequently Asked Questions
From opening an account to bonuses, payments, and responsible gaming — find answers to all your fb1111 questions here.
fb1111 is a trusted online gaming platform for Bangladesh where you can enjoy cricket betting, slots, live casino, and much more. On this FAQ page we have organized the most frequently asked questions from our players into five categories. If you cannot find your question, our 24/7 live chat support team is always ready.
Category 01
Account and Registration
Questions about joining fb1111, identity verification, and managing your account.
To open an account at fb1111 you need an active mobile number and your correct date of birth. The registration process is done entirely online and takes just a few minutes. Please note that only people aged 21 or older may create an account.
No, each user may hold only one account. Creating multiple accounts is a violation of our terms and conditions and may result in bonus cancellation or account suspension. If you have a problem, let us know directly via live chat.
Click the "Forgot your password?" option on the login page and enter your registered mobile number. A verification code will be sent to you — use it to set a new password. The entire process is secure and is completed within a few minutes.
First make sure your internet connection is active and that you are entering the correct number and password. Clear your browser cache and try again. If the problem continues, contact us via 24/7 live chat and we will resolve it quickly.
To change the mobile number registered to your account, contact live chat support and complete identity verification. For security reasons this change is handled with the help of the support team and is generally completed quickly.
Category 02
Deposits and Withdrawals
Detailed information about bKash, Nagad, Rocket, Upay, and bank transfers.
Funds deposited via bKash are usually credited to your fb1111 account instantly. If there is a delay for any reason, wait 2-5 minutes and refresh the page. If the problem persists, contact live chat with your transaction ID.
The minimum deposit at fb1111 is ৳300 — this is the same for all payment methods. The minimum withdrawal amount is ৳800. These limits apply to bKash, Nagad, Rocket, and Upay alike.
Yes, both Nagad and Rocket can be used for deposits and withdrawals at fb1111. bKash and Upay are also supported. Withdrawal requests are usually processed within 1 hour.
All withdrawal requests at fb1111 are usually completed within 1 hour. If your account has not been verified, the first withdrawal may take a little longer. Keep your account details accurate and complete for faster withdrawals.
fb1111 does not charge any deposit or withdrawal fees of its own. However, your mobile banking service (bKash, Nagad, Rocket, or Upay) may deduct a small service charge according to its own rules, which fall under that platform's own policy.
Yes, Upay is one of the supported payment methods at fb1111. You can deposit directly from the Upay app and use your Upay number for withdrawals as well. The minimum deposit of ৳300 and minimum withdrawal of ৳800 apply here too.
Category 03
Games and How to Play
Questions about cricket betting, slots, live casino, and mobile gaming.
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section of fb1111, select a match, and choose your preferred option from markets such as match winner, toss, total runs, or others. Set your bet amount and confirm. After the match, any winnings based on the result will be added to your balance automatically.
The slots section of fb1111 features games from top providers including Pragmatic Play, PG Soft, JILI, and more. Popular titles such as Gates of Olympus, Fortune Tiger, Fortune Gems, and Aviator are available, along with a large collection of fishing games and live table games.
RTP (Return to Player) is the theoretical rate at which a game returns money to players over the long term. Volatility refers to the frequency of wins — high volatility games pay out less often but pay more when they do, while low volatility games pay out smaller amounts more frequently. These two figures help you choose the right game.
Yes, fb1111 is fully functional and optimized for mobile browsers. It can be used directly from Chrome or Safari on any Android or iOS smartphone. All games, payment features, and account functions work at the same speed and quality on mobile.
All games at fb1111 are provided by reputable software providers and use certified Random Number Generator (RNG) technology. The platform is protected by SSL encryption and is subject to regular third-party audits to ensure fair play.
Category 04
Bonuses and Promotions
All questions about the welcome bonus, cashback, VIP program, and wagering requirements.
fb1111 offers a 150% bonus on the first deposit into a new account, up to a maximum of ৳20,000. For example: deposit ৳1,000 and you will receive a ৳1,500 bonus — giving a total balance of ৳2,500. A 10x wagering requirement must be met to use the bonus.
A wagering requirement is the condition specifying how many times you must bet before you can withdraw bonus funds. At fb1111 this requirement is 10x. This means if you receive a ৳1,500 bonus, you must place a total of ৳15,000 in bets before withdrawing. The requirement can be met by betting on any supported game.
The fb1111 VIP program has five tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%), and Diamond (up to 1.2%). Playing regularly allows you to move up to higher tiers, where more benefits are available at each level.
VIP members receive cashback at the end of each week according to their tier. Cashback is added directly to the account balance and is withdrawable. Contact fb1111 support via live chat for details about your current VIP tier and cashback amount.
Yes, every bonus has a specific validity period that is stated in the terms of the bonus offer. If the wagering requirement is not met within the validity period, the bonus may be cancelled. So after claiming a bonus, read the terms carefully and try to complete them on time.
Category 05
Safety and Responsible Gaming
Important questions about age limits, self-exclusion, data protection, and how to get help.
You must be at least 21 years old to participate at fb1111. Date of birth is verified during registration and accounts for minors are not approved. Responsible gaming is our highest priority.
fb1111 uses the highest standard SSL encryption technology to keep your personal and financial information secure. We do not sell or share your information with third parties. Visit our privacy policy page to read the full privacy policy.
Self-exclusion is a protection measure where you voluntarily block access to your account for a set period of time. It applies if you feel that gaming is getting out of your control. To apply, contact us via 24/7 live chat or at [email protected].
Yes, fb1111 encourages responsible gaming and gives you the option to set deposit or bet limits. Contact live chat support to set these limits. We believe that playing within a budget is the way to keep the enjoyment of entertainment alive.
fb1111 always promotes responsible gaming. If you feel that gaming is having a negative impact on your life, please read our responsible gaming page and contact the support team. Your wellbeing is most important to us.
fb1111's support team is available 24 hours a day, 7 days a week to assist in Bengali. There are two ways to reach us: directly via the live chat on the website, or by writing to us at [email protected]. We are here for you with any question or problem.
Still have questions?
Contact support — we are always ready to help in Bengali.